Shipping profile

Shipping Profiles allow you to create customized shipping rates specifically for subscription products. This powerful feature enables you to offer special shipping deals to subscribers in specific regions, creating incentives for customers to choose subscription purchases.

What is a Shipping Profile?

A Shipping Profile is a custom shipping configuration that lets you set different shipping rates for:

• Specific products with subscription options
• Customers in particular zones (e.g., domestic, international regions)
• Different delivery frequencies

Warning:

This feature is available for Advanced plan and above.

If you downgrade from Advanced to a lower plan, your shipping profiles will still exist in the system but you won't be able to edit or create new profiles until you upgrade again.

Why Use Shipping Profiles?

Shipping Profiles help you create competitive advantages and boost subscription conversions:

✓ Incentivize subscriptions - Offer free or discounted shipping exclusively for subscription purchases
✓ Flexible pricing - Set different rates based on subscription frequency (reward quarterly subscribers with lower shipping)
✓ Increase conversions - Remove shipping barriers that prevent customers from subscribing
✓ Strategic positioning - Differentiate subscription shipping from one-time purchases

How to Set Up a Shipping Profile

Step 1: Create and Configure Shipping Settings in Shopify

1. Navigate to Shipping settings

   • In Joy Subscriptions, go to Settings → Shipping → Shipping Profile
   • Click + New profile to create a new shipping profile
   • Enter a descriptive profile name (this is for your reference only - customers won't see it)

2. Click "Edit on Shopify"

   • This button appears at the top right of the profile page
   • You'll be redirected to Shopify's shipping and delivery settings

3. Set up custom shipping rates in Shopify

   • Define the shipping rate (e.g., $5.00, free shipping, 10% off standard rate)
   • Select the shipping zone (e.g., United States, Europe, International)
   • Configure any conditions or rules as needed
   • Save your shipping configuration in Shopify

4. Return to Joy Subscriptions

   • Navigate back to Joy Subscriptions app

   • Click "Refresh" button to sync the latest shipping settings from Shopify

   • Your zones and rates will now appear in Joy Subscriptions

Important:

NEVER add products directly to the shipping profile in Shopify.

Adding products in Shopify Admin will cause system errors. If you accidentally add products in Shopify, delete them immediately. Always add subscription products through Joy Subscriptions (Step 2).

Check the interactive demo below for visually illustrated guide

Step 2: Add Subscription Products and Activate

1. Add subscription products

   • In the "Add subscription products" section, use the search bar to find products
   • Or click "Browse" to see all available subscription products

2. Select products or specific plans

   • Choose entire products (all subscription plans will use this shipping profile)
   • Or select specific subscription plans (e.g., only the monthly plan, not the annual plan)

3. Review your selections

   • Verify the correct products and plans are added
   • Ensure the shipping profile name is clear and identifiable
   • Check that shipping zones and rates from Shopify are correctly synced

4. Save to activate the profile

   • Click Save to activate the shipping profile

   • The profile is now live and will apply to checkout for the selected subscription products

   • Use "Refresh" if you need to sync any future changes from Shopify

Check the interactive demo below for visually illustrated guide

How Shipping Rates Are Applied (Shipping Logic)

Understanding how Joy Subscriptions determines which shipping rate to apply is crucial for setting up your profiles correctly.

1. Shipping Priority Order

The system applies shipping rates in this priority order (from highest to lowest):

• Priority 1: Free Shipping (in subscription setup)
  If a product has "Free shipping" enabled in its subscription settings → Free shipping applies globally for that subscription product
• Priority 2: Subscription Shipping Profile
  If a product is assigned to a Subscription Shipping Profile → Rates from that profile are used
• Priority 3: Shopify Default Shipping
  If a product doesn't have free shipping AND isn't in a profile → Shopify's default shipping rates apply

2. Shipping by Purchase Type

One-time purchases:

• Always use Shopify default shipping
• Subscription shipping profiles do NOT affect one-time purchases
• This allows you to have different shipping strategies for subscriptions vs one-time orders

Subscription purchases:

• Use Joy custom shipping profile (if the product is assigned to one)
• If no profile is assigned, fallback to Shopify default shipping

3. Free Shipping & Profile Interaction

Warning:

Free shipping and shipping profiles cannot both be active for the same product.

When you create a new shipping profile:

• If products in that profile already have Free shipping enabled
• The system will automatically untick the Free shipping option
• The product will switch to using rates from the new profile

When you enable Free shipping on a product:

• If that product is assigned to a shipping profile
• The product will be automatically removed from the profile
• Free shipping takes priority

4. Profile Assignment Rules

• Each subscription product can belong to only ONE shipping profile at a time
• Assigning a product to a new profile will automatically remove it from any previous profile
• When you delete a profile, all products in that profile return to using Shopify default shipping