Cut-off Day

What is Cut-off days

Cut-off days is the number of days that set a minimum amount of time that must pass between your customer's first and second cycle.

Understanding the rule

If the second scheduled cycle falls within the number of cutoff days you've specified since the first cycle (the day that your customer finishes checking out), the second cycle is not skipped (instead of being skipped for not meeting the chosen frequency).

Example:

• Renewal Day: The 1st of every month.
• Cut-off Day: 15 days.
• Frequency: Once per month

Without Cut-off Day	With Cut-off Day
A customer subscribes on October 10th and gets charged immediately. Their next charge occurs on December 1st Because the first default cycle (November 1st) does not meet the frequency of 1 month.	A customer subscribes on October 10th and gets charged immediately. Their next charge occurs on November 1st. Because even though it does not meet the frequency of 1 month, it falls within the cut-off days (15 days from the 1st)

How to set up

The Cut-off Day feature is available only when the Subscription Renewal Day is set to a specific calendar day, rather than "The same day of the month as when the initial order was made."

Setup steps:

1. Create a new subscription in Joy Subscriptions.

2. Set the Subscription renewal day to a specific day of the month.

3. Enable Set cut-off days and input the desired number of days in the Cut-off days after field.

How does this benefit your store?

• Avoid customer dissatisfaction: Prevent customers from being charged again too quickly, fostering trust.
• Improve financial planning: Help your store predict and control revenue more effectively.
• Enhance service experience: Provide customers with more flexible and transparent billing cycles.

Overall

The Cut-off Day feature is an excellent way to improve the customer experience and streamline subscription management for your store. Make the most of this feature to elevate your subscription service!